At Jandroo, we are committed to delivering high-quality products and an exceptional shopping experience. If you are not completely satisfied with your purchase, we offer a comprehensive 7-day return, replacement, or refund policy on eligible products, subject to the conditions outlined below:

Order Cancellation:

Cancellation Window: You may cancel your order within one hour of confirmation. After this one-hour window, cancellations will no longer be accepted.

Eligibility for Return, Replacement, or Refund:

• Defective or Damaged Products: Returns, replacements, or refunds are only available for products that are defective or damaged upon receipt. Kindly inspect your order immediately upon delivery and contact our support team within 24 hours if the product does not match the description or has any defects. Note: We may request supporting evidence, such as photographs or videos, to assess the damage or defect.
• Customer Preference: If your product qualifies for return, you can choose between a replacement, exchange, or refund.

Conditions for Returns:

• Unworn and Unwashed Garments: Garments that have been worn, washed, or had labels and tags removed are not eligible for return.
• Hygienic Products: Bodysuits and swimsuits must be returned with the original hygienic protective strip intact.
• Final Sale Items: The following products are considered final sale and are ineligible for return or refund:
• Panties and lingerie sets that include a panty.
• Pantyhose and tights.
• Gift Cards & Downloadable Products.

Exchanges:

• Exchanges are allowed for different sizes or colors, based on availability. If we are unable to fulfill your exchange request, a refund will be processed.

Refunds:

• Refunds will be processed after the returned product is inspected. It may take up to 7-10 business days for the refund to reflect in your account.

For further assistance or to initiate a return, replacement, or refund, please contact our support team. We aim to ensure your satisfaction and a positive shopping experience with Jandroo.